At luxyplay Casino, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a positive experience — not a problem.
Dito sa luxyplay, we take responsible gaming seriously. We know that for most of our players — whether you're in Manila, Cebu, Davao, or Quezon City — online gaming is a fun way to unwind after a long day. And that's exactly what it should stay: fun.
But we also know that for some people, gambling can become more than just entertainment. Problem gambling is a real issue that affects players and their families across the Philippines. That's why luxyplay has built a comprehensive responsible gaming framework that gives every player the power to stay in control.
Our responsible gaming tools are available directly inside your luxyplay account settings — no need to call anyone or fill out complicated forms. Set your limits, take a break, or self-exclude — all in a few taps.
This is not just a tagline — it is a reality that luxyplay takes seriously. Gambling involves real money and real risk. Before you play at luxyplay, please keep these principles in mind:
Go to luxyplay.one and sign in using your registered email and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find and click the "Responsible Gaming" tab. All available tools are listed here.
Select the tool you want — deposit limit, loss limit, session timer, cooling-off, or self-exclusion — and enter your preferred values.
Review your settings and confirm. Limits that reduce your gaming activity take effect immediately. Limit increases require a 7-day waiting period.
| Tool | Options | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (₱ amount) | Immediately (decrease) / 7 days (increase) |
| Loss Limit | Daily / Weekly / Monthly (₱ amount) | Immediately (decrease) / 7 days (increase) |
| Session Timer | 30 min / 1 hr / 2 hr / Custom | Next session |
| Reality Check | Every 30 / 60 / 90 minutes | Immediately |
| Cooling-Off | 24 hrs / 48 hrs / 7 days / 30 days | Immediately |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Immediately |
Need help setting limits? Our luxyplay support team is available 24/7 via live chat. They can walk you through the process and help you choose the right tools for your situation — no judgment, just support.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier it is recognized, the easier it is to address. luxyplay encourages all players to regularly check in with themselves using the questions below.
If you answer "yes" to three or more of these questions, we strongly encourage you to use luxyplay's self-exclusion tool and seek professional support.
luxyplay Support: Our 24/7 live chat support team is trained to assist players who are concerned about their gambling. They can help you activate self-exclusion, set limits, or simply talk through your options — confidentially and without judgment.
Self-exclusion is the most powerful responsible gaming tool available on luxyplay. When you self-exclude, your luxyplay account is immediately suspended and you will not be able to log in, place bets, or make deposits for the duration of your chosen exclusion period.
luxyplay takes self-exclusion seriously. Once activated, self-exclusion cannot be reversed before the chosen period ends — this is intentional, to protect you from impulsive decisions during a vulnerable moment. Here is what happens when you self-exclude from luxyplay:
Important: If you self-exclude from luxyplay and attempt to open a new account using different details, luxyplay reserves the right to close that account immediately and withhold any winnings, in accordance with our Terms & Conditions. Self-exclusion is a commitment to yourself — please honor it.
luxyplay is strictly a 21+ platform. We use a multi-layered approach to prevent underage access:
If you are a parent or guardian and are concerned that a minor in your household may be accessing luxyplay or other online gambling platforms, we recommend using parental control software to restrict access to gambling websites on shared devices.
luxyplay Casino makes the following commitments to every Filipino player on our platform:
luxyplay Casino is committed to providing a safe, fair, and enjoyable gaming environment for all Filipino players. Set your limits, play within your means, and enjoy the game.
🔞 Must be 21 years or older to play. | ⚠️ Gambling is addictive. Know when to stop.